I don’t know where to start explaining how annoyed I am with Vodafone!
On Thursday my Android phone just suddenly died – I tried everything but nothing would make it come back to life again. So on Friday I looked at the Vodafone site. It took a while as the information was well hidden but I eventually found out that the phone was covered by a warranty and that as I had Vodafone’s Cover Me insurance I would get a courtesy phone too! I rang up and spoke to someone and he confirmed all of this and told me to take the phone into a Vodafone shop and they would sort it out for me. I felt quite pleased but experience told me it probably wouldn’t be as good as it seemed. In fact I put this on my Facebook status:
Have to say Vodafone surprised me today â€“ turns out that according to the man I spoke to my phone is under warranty and my insurance will give me a courtesy phone while itâ€™s being repaired. Now whether or not that is the reality when I go into the shop tomorrow remains to be seen!!
My expectation, having seen the subject to availability notice was that I would get to the shop to be told “sorry we don’t have any courtesy phones left” .Curiously it wasn’t the case although I think it would have been better if it had been. I took the phone in for repair and was given this phone:
Basically it’s a bog standard phone that allows me to make calls and send text messages and not much else. The man in the shop put my sim card into it and said “oh there’s no contacts on your sim card” Well duh! of course there aren’t my phone is an Android and they don’t work like that. I pointed out that if that was the phone they were giving me I would have no access to my contacts, diary or any of the other things I use my phone for. He suggested that I phone Customer Services.
So I did and this started a whole 3 hours of complete bollocks which ended up with the suggestion that they credit my account with Â£30 and I go round the second hand shops trying to find a second hand Android phone for that amount, pay for it myself and wait till next month to recover the money. The only thing that they were able to offer was money – I told them on several occasions that I’d rather have good service than money. Every person I spoke to said they could see my point of view but weren’t able to do anything about it!
At the end of the day Vodafone and other phoneÂ companiesÂ are selling products that go beyond a simple mobile phone. However that is all they are saying they offer when something goes wrong. Is it too much to ask that I be provided with a phone that works on the same operating system as the one I’ve been paying for for the last 18 months? I’ve paid something like Â£360 in insurance over the last 3 years and not claimed until now and this is the best they can offer – typical of insurance companies to take large premiums and pay out the absolute minimum.
It’s also the second phone in a row I’ve got by signing up to a 24 month contract only to find that the phone only lasts 18 months! I see from other comments on Facebook that I’m not alone in having this experience! I also can’t understand why Vodafone seem to spend so much time and effort trying to placate angry customers by offering to credit their accounts when they seem toÂ spendÂ so little time and effort keeping them happy in the first place. My contract ends in a few months and this time I fully intend to look around and see what is on offer from other companies before I decide on an upgrade from Vodafone – well done chaps I’ve been a customer for 10 years and you’ve pissed me off once too often!
So I tried to get to grips with the phone I was given. I’ve had smart phone for at least 7 or 8 years now and haven’t had to use the abc type input on a phone for at least 10 years so trying to get to grips with it was painfully slow – it took me 5 minutes to type the message “got a phone, of sorts” in a text message to Sarah and then I couldn’t bloody remember her number as I just use it stored in contacts! It was, however, my attempt to use the internet on it that was the final straw. It was slow, painfully slow and trying to do anything in a postage stamp sized screen drove me nuts.
So I went out to my shed andÂ rummagedÂ in my drawer. I found my old Qtek 9600 which I had when we went to Australia back in 2006. Even though the phone is probably 7 or 8 years old it still has more functionality on it than the one I was given as a “courtesy” phone. So the Samsung has gone back into the box where it will stay until I get to pick up my repaired phone. They said a week but I don’t intend to hold my breath!!